World Of Winfield

Tag: Complaint

2017 – Debt Repayment Plan

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Another old series of e-mails that I wanted to publish but never got around to it – regarding my debt to Reading Council from 2010. I wanted to try to reduce my payments when I was unemployed in 2017. My Original Request Dear Sir I have been repaying a debt from your over-payments to me for some time now. I called last week to check how much was left to pay, and was advised that the sum remaining was £75.00. Part of the reason for my call was also to advise that I am currently unable to make any more … Continued

Complaints From 2017: Hull Trains

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Another old complaint that I thought I’d post, seeing as a whole 2 people read the last one. This time to Hull Trains. Me: Good afternoon I have just been through the trauma of purchasing tickets on your website. I wanted to purchase three tickets, however there were only two tickets at the price. One would have thought that one would have been able to buy all three at the same time, with one of them in the next price band. Alas, no, the website would instead try to charge me the next price band for all three tickets. Were … Continued

Complaints From 2018: M&S Pie

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Remember when I used to spend time writing complaints in the hope of getting a £10 voucher which would keep me fed for a few days? Well, I don’t do that nowadays. Partly because it isn’t worth the effort – I’m neither especially bothered about the hope of a voucher, nor does a total of 3 views really enthral me. Plus supermarkets are much tighter now – I do still complain when something is wrong, but it is more of a battle and, well, I can only be bothered if they’ve really pissed me off. However, there are a couple … Continued

Complaint – TFL. Again.

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Oh back in the good old days when the worst of my problems was attempting to get to work and home from work. Might be a while before I have cause to complain again. And maybe I will just be happy every time there is a signal failure in future because I am actually allowed to get a tube. For old time’s sake…though it isn’t even funny so I don’t know why I’m posting it. ****** Dear Sir/Madam I hope that you are getting as bored of my complaints as I am getting bored of Metropolitan line delays. Every month … Continued

Complaint: Met Line. Again

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Dear Sir/Madam I have just initiated the next battle to get refunds for the exceptionally numerous delays on the Metropolitan line over the last month. Firstly, myself and all other long-suffering customers would appreciate an explanation of why the new signalling is causing so many service suspensions between Finchley Road and Euston Square. I will apply via FOI request if I have to, but I’d prefer an explanation (an honest one – not the social media cover up) of why the problems are occurring and what is being done to resolve them. Your customers really would appreciate an explanation. An … Continued

Complaint – British Airways

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british airways airplane flying

Dear Sir/Madam I appreciate that the strikes were not the fault of British Airways, and I have laid full blame at Balpa, including sending them a letter of complaint. However, I was supposed to be flying back from my holiday on 27th September – and was waiting to arrange the rest of my holiday, as I had other hotels and a ferry to book too. Finally I received note that my flight on 27th September was cancelled – so I arranged to change it to the week after. Thankfully the one hotel I had booked let me change dates without … Continued

Complaint: BALPA (Pilot’s Trade Union)

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british airways airbus on airport runway

Dear Sir/Madam I am appalled to read that you are taking strike action to ruin the plans of many people, myself included. An 11.5% pay rise over 3 years (for generally well-paid workers) is a good deal.  The current inflation rate is 2.1% – with there arguably being a greater risk of lower inflation due to recessionary risks, than higher inflation. This seems like a rather generous deal to me. Further to that, airlines do go bankrupt, as we have seen.  There are worse airlines to work for – my understanding is that working conditions at British Airways are far … Continued

Complaint: Where Is My Refund – 1

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You can apply for a refund for your journey from TFL if your underground train is delayed by 15 minutes or more. There used to be an app that would do it for you automatically – but strangely enough TFL stopped it from working before the disastrous Met line signalling “upgrade” in September. Anyway, sometimes TFL reject the refund requests. This does not always amuse me. Oh and they had promised us automatic refunds once the disaster unfolded. Which not one single customer reported receiving. Strange that. I wonder how many people are not as persistent as me, and just … Continued

Metropolitan Line – FOI Request

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Dear Sir/Madam I would like to find out more about why there was such a disastrous launch of the new signalling equipment between Finchley Road and Euston Square stations, on the Metropolitan line on w/c 2nd September. Who took the decision to launch the new signalling on Monday 2nd September? When was this decision made? When did management realise that not enough drivers had been trained to use the new signalling equipment? Would there have been a financial cost to TFL had the launch been delayed, to allow more time to train drivers to use the new signalling equipment? If … Continued

M&S Complaint – Sausage Drought

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A complaint from 2018 – I think my final unposted one! And last ever complaint to M&S. ****** Dear M&S I went to M&S for breakfast this morning, in Moorgate, for the first time in around a month. It reminded me that I was due to complain to you – it has been on my to-do list for a few weeks. The reason it reminded me, was that I had gone in for a bacon and sausage sandwich. Alas, there was no bacon. But a sausage sandwich was sufficient. My real problem is an earlier sausage drought. A few weeks … Continued