Complaint: Waitrose Minibus

Waitrose gave one of the most disappointing complaint responses ever last year…granted I wasn’t at my most imaginative.  I was just pissed off.

Although my suit was imaginary.


Dear Sir

I was walking through your Bracknell business park earlier this evening and the Waitrose minibus came driving past, really rather fast and straight through a large puddle, next to me.

I was subsequently drenched through.  I suspect I may now have to send my suit to the dry cleaners.

This is not the way I expect a supposedly upmarket brand to behave.

James Winfield


Thanks for contacting us about this incident Mr Winfield

I’m very sorry to learn of the behaviour of one of our drivers. I’ve passed your comments on to our transport department so that they can look into it immediately. They’ll try to identify the driver from the information you’ve provided and take appropriate action so we can avoid things like this happening again in future.

We take complaints of this nature very seriously and will investigate thoroughly. We expect our drivers to act in a professional manner at all times when on the road or parking. As part of the company’s ongoing training and assessment procedure, all of our drivers are reassessed regularly.

I’d like to thank you for taking the time and trouble to contact us. If we can help with anything else please don’t hesitate to contact us on 0800188884.

Kind regards

xxxxxxx xxxxxxxxxx
Waitrose Customer Service

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